For iOS devices, you can view their screen in real time as you walk them through support steps but Apple doesn't allow remote control. There are a couple of different apps for TeamViewer: TeamViewer for Remote Control is the app that allows you to remotely control your PC from an Android device. You can remotely control computers and many Android devices. 2 Answers Sorted by: 10 Yes, it is possible to remotely control an Android device using TeamViewer, but not all devices are supported yet. They run the app (left image below), give you the code, you enter it in your app and you get remote access to their Windows or Mac computer or iOS or Android device. Instruct your customer/user to download and run the SOS app on their device from the download link displayed in your Splashtop app, or you can provide a custom app to them branded with your company logo, color, and text. Log in with your SOS account or SOS trial accountĬlick the +SOS icon in the toolbar and it will open a dialog for you to enter the session code (center image below) Works on Windows, macOS, Linux, iOS, Android, Web. Install the Splashtop Business App for SOS on your computer or mobile device (available for Windows, Mac, iOS, Android and more) A remote desktop software, the open source TeamViewer alternative, works out of the box. You can get started with a free 7-day trial and follow along with these steps.įrom the technician/support agent perspective: Try mobile device support with TeamViewer today.What is it like to provide quick support with Splashtop SOS? Never get stuck in endless explanations again. Step 3 – Connect to the QuickSupport app from your Computers & Contacts list. Step 2 – Add the TeamViewer ID of the TeamViewer QuickSupport to your Computers & Contacts list. Step 1 – Download the TeamViewer QuickSupport app on the mobile device For single connections, you can use the TeamViewer ID of the mobile device.įollow these simple steps to establish a connection within a few minutes. Simply by entering the device’s TeamViewer ID within your TeamViewer full version (on Windows, Mac, or Linux), you can connect to the QuickSupport app as easily as connecting to a Mac, Windows, or Linux computer.įor seamless integration of support for mobile devices into your daily support business, you can add devices to which you connect regularly to your Computers & Contacts list. The experience of using mobile device support is similar to any other TeamViewer connection and provides features like: This way you can, for example, help users with setting up their Bluetooth connection within the operating system settings of Android and/or guide users through a workflow within your own finance app on an iPhone or iPad. While the Screen Sharing SDK deals with providing support directly to a user in-app, you can provide support to an entire mobile device by connecting to the TeamViewer QuickSupport app.īy using mobile device support with TeamViewer, you can connect to any mobile device running iOS or Android, and even remote control Android devices. With TeamViewer, support for mobile devices can be as successful and easy as providing support for PCs. You can give administrators access to Microsoft Endpoint Manager without them requiring an Intune license. Thankfully, there’s help at hand to resolve these issues. Android device administrator (DA) Android Enterprise personally owned devices with a work profile (BYOD) iOS/iPadOS macOS Windows Prerequisites The administrator configuring the TeamViewer connector must have an Intune license. Often it leads to misunderstandings and frustration along with not even solving the problem. It’s time consuming and complicated to explain remotely what to do and where to click. Have you ever needed to help your colleagues, customers, or employees get things done with their mobile device?
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